Fair Payment at Neology – Committed to Gold Standards

At Neology, we believe that suppliers are as important as customers. That’s why we are aligning our payment practices with the UK’s Fair Payment Code (FPC)—a national framework that promotes fair, prompt, and transparent supplier relationships.

What Is the Fair Payment Code?

The Fair Payment Code, overseen by the Office of the Small Business Commissioner, sets out best practices for supplier payment performance. The Gold Award recognises businesses that:

  • Pay 95% of all invoices within 30 days
  • Maintain clear, fair, and collaborative supplier relationships
  • Provide transparent dispute resolution processes

Learn more at the official Fair Payment Code website.

Our Commitment

Neology is actively working toward alignment with the Gold Award standards. We are committed to:

  • Transitioning to 30-day payment terms for all suppliers
  • Prioritising faster payments for small suppliers (under 50 employees)
  • Strengthening our internal processes to support timely, accurate payments
  • Ensuring open, fair, and respectful communication with all suppliers

This approach reflects our Customer First philosophy—where suppliers are treated with the same care and consideration as our customers.

Supplier Invoice Checklist

To help us process your invoice efficiently and avoid delays, please ensure:

  • A valid Purchase Order (PO) number is included
  • The invoice date, due date, and total amount are clearly stated
  • VAT, if required, is clearly stated on the invoice
  • Your company name and bank details match our records
  • All goods/services have been delivered as agreed
  • The invoice is emailed to accountspayable@neology.net

Upholding Shared Standards

We expect our suppliers to uphold the same high standards we set for ourselves. Our Supplier Code of Conduct outlines the ethical, environmental, and operational principles we expect all partners to follow. This includes commitments to transparency, integrity, and responsible business practices—values that align closely with the Fair Payment Code.

Our Target Payment Terms

We are working toward the Gold Award criteria:

  • Target payment term: 30 days from date of invoice
  • Small suppliers: Prioritised for faster processing where possible

We are committed to improving our consistency and performance in meeting these targets.

Contact & Questions

If you have a question about your invoice or payment, please contact our Accounts Payable team:

Email: accountspayable@neology.net

 

The Fair Payment Code information presented on this website applies solely to contracts and supplier relationships with Neology UK Ltd. It does not apply to agreements with other Neology entities outside the United Kingdom. For information regarding payment terms applicable to other Neology entities, please contact the relevant regional office directly.